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Customer Comments

Here you can read what some of our guests have said about The Gables.

 

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General

Excellent service with included buffet breakfast. Clean and well presented. Pleasant staff. Close to Slimbridge wetland wildlife centre which is well worth a visit. We are best Western reward members so we took advantage of sale price with included buffet breakfast.

I have stayed at the Best Western Gables hotel now around 10 times. The hotel is in a good location just off the M5 Motorway. The rooms are of a good quality, cleaned daily and comfortable. The food at the hotel is also of a good quality, breakfast is usually self service, with a wide range of food. The evening meals are also of good quality service is fairly quick. All the staff are very helpful. Plenty of parking spaces available.Will be staying again.

Stopped overnight at The Gables on route to Cornwall. It is conveniently sited very close to Junction 14 on the M5. The bedroom was comfortable, clean and a reasonable size, dinner was fine and the breakfast was better than most buffet breakfasts we have had.
The staff were welcoming and very polite. Other reviewers have said you can hear the traffic on the M5/A38. We stayed on a very hot night, slept withe the window open and didn't hear any noise at all. Would certainly stop there again.

Stopped here for one night on route to Somerset , excellent location, just off the M5 lovely large clean room, good evening meal served in bar area, good choice of drinks and not to expensive, breakfast was also very good.

I can't fault the food or the staff one bit it's been outstanding every time. We have had family meals, big groups of friends meeting up, Burns nights and Sunday lunch and all have been fantastic.

Great. Comfy bed, hot powerful shower and helpful staff.

My wife and I recently returned home after spending three enjoyable days, (12-15 January) at your hotel and we would like to congratulate you on the quality of your staff. We would appreciate you sharing our gratitude with your staff and we look forward to returning to The Gables in the future.

"We needed somewhere to sleep between visiting family in Thornbury and heading down the M5. So this location was just right, being a few minutes from the motorway and ten minutes from Thornbury. The room was clean and comfortable and there wasn't too much traffic noise from the A38 nearby. No noise from other guests. So a good night's sleep. The included breakfast was tasty and served quickly and efficiently."

"The room was very nice and was clean and tidy. The bed was comfortable. We had an evening meal after we arrived, as we were celebrating my birthday, and can honestly say that the food was superb as was the service. Breakfast was also very tasty and there was plenty of choice. The wifi service was good. The location of the hotel is excellent, being on the A38 and just a few minutes' drive from Junction 14 of the M5. We visited WWT Slimbridge, and this was only 15 minutes' drive from the hotel."

"My son and I thoroughly enjoyed our recent 2 night stay. The rooms are comfortable and extremely clean, all the staff couldn't be more helpful & friendly and the food was AMAZING. We're already looking forward to our next stay. Thank you."

"Friendly, helpful staff, clean rooms and bedding and good menu. The day we left, the staff were busy preparing for a wedding but we didn't feel we were put on the sidelines. The staff are this hotel's shining light."

"It's says 3 star AA Its 5 star in every way. Service food. Very clean and all staff are very helpfull. No faults what so ever. 10/10."

"Excellent value for money, friendly staff, comfortable room, amazing breakfast. Excellent parking facilities. Well recommended."

"Perfect place to relax. Will definitely be coming back".

"Very nice hotel. I have stayed a few times on business. Staff and food great. I would recommend!"

Lovely hotel, excellent customer service and friendly staff. Nice large room and great evening menu. Would highly recommend staying there.

"Very friendly staff, clean and comfy bedroom and an excellent breakfast".

"Lovely service and superb meal. Great value too. Highly recommended."

"Amazing staff and hotel, make you feel really welcome."

"If I could give more stars I would. Me and my boyfriend came to stay for a weekend and apart from it being out of the way, from the minute we walked into the hotel we knew we'd enjoy ourselves. The service was absolutely lovely! Our room was cosy, which for 2 of us, made it extremely romantic. The food is amazing and you pay for what you get too! I couldn't of wished to stay anywhere else and will definitely recommend/return."

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Dining

The food was excellent, the waiter was very attentive, and the lady on reception was very helpful!

Excellent food and excellent service, thank you!

Decided to go out for a meal with my girlfriend last night and wasn’t sure where to take her, Kelly (my girlfriend) said about coming here to eat, nicely decorated interior, clean, good friendly service and great tasting food, I’m quite sure that we will come again in the future.

"Great meal, nice & comfortable surroundings. Will definitely go again."

"Would certainly recommend the Sunday Carvery, excellent value for money. Choice of 3 meats and lovely selection of veggies. The Yorkshires had certainly risen to the occasion. A very enjoyable lunch with friends."

"Great food and atmosphere would certainly recommend to others."


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Meetings & Conferences

"Just wanted to drop a quick email to say thank you to you and the staff, everyone was really pleased with how the event went and all the staff were really flexible and accommodating to our needs on the day."

"I just wanted to pass on my thanks to your hotel team who looked after us on a recent visit. We usually use an alternative venue but unfortunately they have been letting us down. I carried out a quick search to find alternatives and came across “The Gables Hotel” I must say I rang up for a meeting room with less than 24 hours’ notice and your kind team resolved my problem promptly, excellent service.
On arrival I was kindly greeted with a very personal and professional touch, our name displayed on the front board, and our room was clean and tidy with, again excellent service from a young man. After our meeting we proceeded for lunch which I must say was fantastic with excellent service. It is not often that I find myself in a premises whereby customer service was key to your staff, for this I felt the need to send you this e-mail.
Thank you for a truly professional experience."

"The central location is excellent and the food is lovely. My first choice for meetings!"


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Weddings

We really don’t know where to start with thanking you for the most amazing day of our lives. We truly felt that everyone at The Gables went above and beyond for us and our guests. Our guests were spoilt, well fed and watered, and given a high end service.  We will be back to see you all again!

"All we can say is the venue and yourself and Dean made the whole wedding experience 'perfect'. All family and friends have commented what a great venue and a lovely day it was. We cannot fault anything .. 10 out of 10 to both you and Dean and all the hotel team!"

"Well... what can I say!! We had our wedding day here yesterday and it was the most amazing day we could have ever wished for. All the staff were so welcoming and helpful. The ceremony went completely to plan and we are so happy that we chose to get married here. We will definitely be coming back... probably for our 1 year anniversary. And a huge thank you to Zoe Willis the wedding co-ordinator, we wish you could have seen how fantastic it all was."

"I went to The Gables for my best friend’s wedding and what can I say? They did us proud. Amazing hotel - extremely clean, the staff were friendly, welcoming and very attentive to all the guests’ needs. I would recommend anyone staying at this hotel and especially for a wedding. The room was decorated like a fairy castle and the food was fit for a king. It made my friend’s wedding the best day of her life."

"We held our wedding there two weeks ago and the day went perfectly . The staff were so helpful on the day and left us nothing to do except enjoy the day. The rooms were clean and the beds really comfortable and good showers. The food was of good quality and plenty of it, also reasonably priced. The breakfast was probably one of the best I have had. We have been there to stay a few times before our wedding day and have never had any complaints. Thanks to all the staff and the wedding planners Emma and Zoe for a unforgettable day!"

"From the moment we first booked our wedding reception we experienced first class service and knew we had the best venue. We both have extremely high standards and the hotel and staff really did deliver, many of our party stayed for more than one night and all had the highest praise for their rooms.We have eaten at The Gables on many occasions now. From Sunday lunches, to specific events, to our wedding and of course breakfast. On every single occasion they have delivered delicious, high quality, good value food. The service on our wedding day was top notch and all food was served piping hot with good portion sizes and in a timely manner. The staff really are what makes this hotel one we will go back to time and time again, particularly if we need to hold an event. Every single member of staff we dealt with was friendly and attentive, nothing was too much trouble and it's clear that a high standard is placed on them. They deliver at every turn. In summary this is a wonderful hotel with extremely helpful staff, great food, clean accommodation and all at an extremely competitive rate."


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Private Dining / Celebrations

The room and table was lovely thank you. We were greeted by Jason who saw to our every need through out the afternoon, in a professional and friendly manner. Thanks once again to all involved. Hope to use you again in the future.

"Had my daughter’s christening meal here and the day was excellent thanks to The Gables Hotel. Zoe was really helpful and organised everything so well. The food on the day was great one of the best carvery dinners I have had for a while."

"I wanted to write to say a HUGE thank you to you and your wonderful staff for helping make the Ball & Auction such a wonderful evening on Saturday. From my initial enquires with Emma, through all the planning with Zoe to the actual event I have nothing but praise about everyone involved. I have already emailed Zoe but please can I also ask you to convey my thanks onto everyone involved - your staff are a real credit to you."

"Planned a birthday party from afar never visited the hotel before and kept my fingers crossed, but I needn't of worried. Just so helpful no detail too small no matter how many times I rang or emailed. Calm, relaxed atmosphere perfect attention by all the staff but discreet. Special mention for Callum and Chris you and your team looked after us so well. The chef did us and himself proud gorgeous food and we had complicated diets to contend with. Thank you so much. Everyone was friendly really recommend so easy to find too."

"I would like to thank all of the Gables staff for their hard work before and during last weekend to make my birthday weekend such a success. This is the second time that I've organised a big event at The Gables, the previous one being my daughter's wedding two years ago and I cannot fault everyone's attention to detail and willingness to accommodate my every request. Please pass on my thanks to all of the staff and I look forward to be able to return to the Gables for a future event."

"Everything was lovely, we received lots of great feedback from our guests".


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Christmas

"We visited The Gables for Christmas lunch as a party of 8, including children. The staff were really friendly and looked pleased to be serving us, despite missing their own Christmas lunch. The room was well organised with enough space between tables to be private whilst still retaining a good atmosphere in the room overall. The food was good overall and more servings were available on request. The presents for the children was a nice touch and overall a lot of thought and effort had clearly gone into the day. The one recommendation we would make is having drinks served at the table instead of queuing at the bar. We would definitely come back again next year and as a result of this experience, we shall certainly visit again during the coming months. Thank you for a pleasant Christmas lunch."

"Spending Christmas with our family nearby, we stayed on Christmas Eve and Christmas Day nights at this cosy, welcoming hotel. In spite of it being a holiday period, staff were on hand, friendly and helpful. We were touched to find a beautiful large presentation pack of chocolate festive biscuits in our room, plus the usual tea and coffee. Breakfast was fulsome and unhurried and staff, though preparing for a large Christmas Day lunch were helpful and present. Well done - this is our second visit and we will come again. Excellent price for the two nights plus breakfast. Thank you."

"We had a really lovely evening at The Gables New Year's Eve party. The food was delicious, the service excellent and the disco was great. The staff (most of whom were very young) had a lovely attitude, nothing was too much trouble and they added to the happy atmosphere of the evening. We would definitely go again. Thank you to all who worked New Years Eve at The Gables for making it such a lovely night."

"The facilities of the Hotel together with the very helpful and supportive staff made our evening a delight. We were all impressed with the room and table decoration, the quality of the food was such I received no complaints whatsoever only praise. Congratulations to your Chef and the kitchen staff and also your waiting staff all were very courteous efficient and engaged with their guests. A mere thank you seems inadequate, it was a super evening!"

"Another brilliant New Year's Eve at the Gables. Excellent food, service and brilliant disco. Staff are lovely and worked so hard to make it a great night for everyone. Thanks and Happy New Year!"

"Just wanted to let you know that we all had a fab time at the Christmas party. Everyone commented on how nice the food was and the DJ was a great hit. Asking everyone for requests and having a good time with us all. The staff on that evening and then again at breakfast were lovely – please pass on our thanks to everyone."

"This is the 2nd time we have had a Christmas Party here, food was excellent, service was excellent and the rooms cosy and clean, looking forward to next years party!" Andy Hill
"Your organisation, the food, the serving staff and the room all contributed to a very pleasant lunch. Please pass on my thanks to all at The Gables who were involved in providing a very pleasant occasion for us all."


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Afternoon Tea

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